Curriculum Vitae

IT Professional with infrastructure and business continuity background

Personal Profile

  • Enthusiastic IT professional specialising in IT infrastructure, data backup and business continuity
  • Confident working alone or in a team, leading others to achieve targets and provide customer satisfaction
  • Proven ability to implement, manage and troubleshoot environments of varied size and complexity
  • Articulate communicator capable of discussing technical subjects at different levels in a company structure

Primary Technical Skills

Microsoft Virtualisation Business Continuity
Active Directory Citrix XenDesktop/XenApp Symantec Backup Exec
Exchange Server VMware Horizon Symantec NetBackup
Group Policy VMware ThinApp Veeam Backup and Replication
Office 365 VMware vSphere Networking
Windows Server SAN Firewalls
Cloud EMC IP routing
Amazon Web Services Huawei vLAN
Microsoft Azure Nexsan VPN


Professional Education

Current Certifications
  • Citrix Certified Associate: Virtualization (CCA-V)
  • Architecting Microsoft Azure Solutions (70-534)
  • Implementing Microsoft Azure Infrastructure Solutions (70-533)
  • AWS Certified Solutions Architect – Associate
  • AWS Certified SysOps Administrator– Associate
  • Sophos Certified Architect – UTM
  • Sophos Certified Engineer – UTM and Web Protection electives
Past Certifications
  • VMware Certified Professional (VCP410 & VCP510)
  • VMware Desktop Virtualization Technical Post-Sales Accreditation: VMview 3 and 4
Training Attended
Microsoft accredited training:
  • 20410D: Installing and Configuring Windows Server 2012
  • 20346C: Managing Office 365 Identities and Services
  • Completed six MCSA 2003 training modules
Other training:
  • Huawei Certified Network Associate: Contact Centre – Completed a contact centre installation course

September 2003 – June 2006

imagesBSc (Hons) 2.2 Information Systems. Newcastle University, Newcastle Upon Tyne

I studied modules within the Computing School including Java programming, human computer interaction and systems administration and gained a rounded education by studying two modules outside of the Computing School each year which allowed me to develop my knowledge of business, economics and law.

September 2000 – June 2002

HSFC_LogoHavering Sixth Form College. Hornchurch, Essex

Four A Levels : I.C.T (B), Business Studies (C), Media Studies (C), General Studies (C)

September 1995 – June 2000

Hall mead logo colourHall Mead Technology College. Upminster, Essex

Twelve GCSEs : Six Grade B and Six Grade C

Employment History

October 2016 – Present

 Infrastructure Engineer – Perfect Image, North Tyneside
Successful client projects delivered include
  • Migration of a Citrix XenDesktop and XenApp 6.5 disaster recovery environment to XenDesktop 7.11, utilising both Machine Creation Services and Provisioning Services, for a global media corporation. This exceeded expected demand levels without loss of service when DR was invoked during a high profile terror attack
  • Migration of a 40 user small business from on premise Microsoft Exchange 2013 to Office 365
  • Performance review and improvement of 400 user Citrix XenDesktop environment

April 2015 – October 2016

TSG Logo Technical Consultant – Technology Services Group (TSG), Gosforth, Tyne and Wear
Successful client projects delivered include
  • Development of a VMware vSphere server environment to provide hosted Infrastructure for multiple clients
  • Development of a VDI environment to provide hosted desktop computing for clients
  • Configuration analysis workshop to improve stability and performance of a 30 server, 400 user Citrix XenDesktop environment
  • Migration from a single Exchange 2010 server to an Exchange 2013 cluster
  • Involvement in the successful overnight integration of 19 hotels into an existing network as result of a change of ownership. My responsibilities included
  • Liaising with third parties to configure and troubleshoot complex IP routing as part of a MPLS cloud
  • Configuration and troubleshooting of a Cisco ASA firewall
  • Working with the client’s IT staff to troubleshoot issues inside and outside the hosted server environment
  • Management of third party contractors who were providing an on-site presence at each hotel
  • Migration and consolidation of a server environment containing 40+ physical hosts into a fully virtualised environment on TSG’s hosted infrastructure
  • Migration from a single Citrix Netscaler 10.5 VPX to a newly built VPX 11 cluster for increased availability

September 2007- April 2015

8335f282f00ab2f3_org Senior Technical Consultant – Aegis IT, Newcastle upon Tyne, Tyne and Wear
  • During my time with Aegis IT I showed ambition to progress from my initial position of Trainee Service Desk Operative to Team Leader of the Client Services Division and, later, a Senior Technical Consultant role
  • As team leader of the client services division I was responsible for five members of staff who supported small to medium sized IT infrastructures and acted as their escalation point when required
  • I demonstrated initiative to introduce an internal wiki based documentation system to improve the efficiency of both finding and updating client environment documentation
Successful projects delivered include
  • Implemented a VDI environment at a client’s head office to improve data accessibility for a 50 user small business with 7 remote offices with limited bandwidth availability
  • Production and delivery of a one week VDI workshop aimed at training a client’s internal IT staff in the basic operation and troubleshooting of a 1000 user environment
  • 18 Month secondment acting as IT manager for an 8 site, 50 user small business
  • Involved in the on-time delivery of a full IP contact centre solution including a vSphere back-end with multiple security zones and contact centre environment for a government department with 150 contact agents
  • Performance optimisation of a multi-SAN environment utilising volume based replication to improve performance without compromising on the recovery point or recovery time objectives (RTO/RPO)
  • Physical to virtual server migration projects involving both P2V conversions and new virtual server builds
Successful client projects managed include
  • Roll out of Windows 7/Office 2010 across VMview and physical desktop environments
  • Several Windows Server upgrades/migrations
  • SMB office relocation projects aiming to keep business downtime to a minimum

November 2006 – September 2007

32657 First line Apple help desk operative – Twenty4Help, Gateshead, Tyne and Wear
  • First line public facing support, often helping customers who did not consider themselves IT literate