Curriculum Vitae

IT Professional with infrastructure and business continuity background

Personal Profile

  • Enthusiastic IT professional specialising in IT infrastructure, data backup and business continuity
  • Confident working alone or in a team, leading others to achieve targets and provide customer satisfaction
  • Proven ability to implement, manage and troubleshoot environments of varied size and complexity
  • Articulate communicator capable of discussing technical subjects at different levels in a company structure

Primary Technical Skills

Microsoft Virtualisation Business Continuity
Active Directory Citrix XenDesktop Symantec Backup Exec
Group Policy VMware vSphere Symantec Netbackup
Exchange Server VMware Horizon Veeam Backup and Replication
Routing and Remote Access Server VMware ThinApp Networking
Windows Desktop SAN Firewalls
Windows Server EMC IP routing
  Huawei vLAN
Nexsan VPN


Professional Education


  • Citrix Certified Associate: Virtualization – I have passed the Managing XenDesktop 7.6 Solutions exam


  • VMware – I have passed the VCP410 & VCP510 exams
  • Desktop Virtualization Technical Post-Sales Accreditation: VMware View 3 Implementation
  • Microsoft accredited training – Completed six MCSA 2003 modules at a Microsoft accredited training site
  • Huawei Certified Network Associate: Contact Centre – Completed a contact centre installation course
  • Veeam Sales Professional & Technical Sales Professional – Completed online training and exams

September 2003 – June 2006

imagesBSc (Hons) 2.2 Information Systems. Newcastle University, Newcastle Upon Tyne

I studied modules within the Computing School including Java programming, human computer interaction and systems administration and gained a rounded education by studying two modules outside of the Computing School each year which allowed me to develop my knowledge of business, economics and law.

September 2000 – June 2002

HSFC_LogoHavering Sixth Form College. Hornchurch, Essex

Four A Levels : I.C.T (B), Business Studies (C), Media Studies (C), General Studies (C)

September 1995 – June 2000

Hall mead logo colourHall Mead Technology College. Upminster, Essex

Twelve GCSEs : Six Grade B and Six Grade C

Employment History

October 2016 – Present

 Infrastructure Engineer – Perfect Image, North Tyneside
Successful client projects delivered include
  • Migration of a 250 user Citrix XenDesktop/XenApp environment onto new hardware and latest version software using a side by side installation approach
  • Performance review and improvement of 400 user Citrix XenDesktop environment

April 2015 – October 2016

TSG Logo Technical Consultant – Technology Services Group (TSG), Gosforth, Tyne and Wear

While at TSG I was responsible for the installation and management of:

  • A VMware vSphere cloud server environment to provide Infrastructure as a Service for multiple clients
  • A Citrix XenDesktop Virtual Desktop Infrastructure to provide cloud desktop computing for clients
Successful client projects delivered include
  • Migration from a single Exchange 2010 server to a multi-server, Database Availability Group based, Exchange 2013 cluster
  • Involvement in the successful overnight integration of 19 hotels into an existing network as result of a change of ownership. My responsibilities included
    • Liaising with third parties to configure and troubleshoot complex IP routing as part of a MPLS cloud
    • Configuration and troubleshooting of a Cisco ASA firewall
    • Working with the client’s IT staff to troubleshoot issues inside and outside the hosted server environment
    • Management of third party contractors who were providing an on-site presence at each hotel
  • Migration and consolidation of a server environment containing 40+ physical hosts into a fully virtualised environment on TSG’s cloud infrastructure
  • Migration of several small businesses into TSG’s hosted server and VDI environment

September 2007- April 2015

8335f282f00ab2f3_org Senior Technical Consultant – Aegis IT, Newcastle upon Tyne, Tyne and Wear
  • I showed ambition to progress from my initial position of Trainee Technical Consultant to Team Leader of the Client Services Division and, later, a Senior Technical Consultant role
  • As team leader of the client services division I was responsible for five members of staff who supported small to medium sized client’s IT infrastructures and acted as their escalation point when required
  • As a senior technical consultant I was responsible for the successful delivery of hardware and software solutions to green-field and brown-field customer sites of varied size
  • I was responsible for the maintenance of internal IT systems and influenced their development
  • I demonstrated initiative to introduce an internal wiki based documentation system to improve the efficiency of both finding and updating client environment documentation
Successful projects delivered include
  • Involved in the on-time delivery of a full contact centre solution including a virtual server back-end with multiple security zones and IP contact centre for a government department with 150 contact agents
  • Installation of an ESXi environment utilising VMware vSphere Storage Appliance to provide a robust yet inexpensive staging area for a high profile media broadcaster
  • Implemented a VMview environment at a client’s head office to improve data accessibility for a 50 user small business with 7 remote offices with limited bandwidth availability
  • Performance optimisation of a multi-SAN environment utilising volume based replication to improve performance without compromising on the recovery point or recovery time objectives (RTO/RPO).
  • Physical to virtual server migration projects involving both P2V conversions and new virtual server builds on a variety of hypervisor/shared storage combinations for clients of different size and sectors
  • 18 Month secondment acting as IT manager for an 8 site, 50 user small business with vSphere server environment, VMview VDI and Nexsan shared storage.
  • Several upgrades from vSphere 4.x and VMview 4 to vSphere 5.x and VMview 5
Successful client projects managed include
  • Roll out of Windows 7/Office 2010 across VMview and physical desktop environments
  • Several Windows Server upgrades/migrations
  • SMB office relocation projects aiming to keep business downtime to a minimum

November 2006 – September 2007

32657 First line Apple help desk operative – Twenty4Help, Gateshead, Tyne and Wear
  • First line public facing support, often helping customers who did not consider themselves IT literate

September 2002 – November 2006

IT consultant for sole trader business as required – Lifestyle Financial Management, Upminster, Essex
  • Produced a CRM database to improve business efficiency. This contributed to the writing of my dissertation

September 2002 – May 2005

Newham London Borough of Newham council’s environment agency
  • During this time I developed my role of taking penalty fine payments by phone to include:
    • Improving the efficiency of the takings reconciliation process by implementing a small spreadsheet
    • Training new employees when necessary